Return options are addressed on a case by case basis. In most cases, returns are not accepted except for cases where the product is defective, damaged, or otherwise incorrect.
Items approved for return must be returned within 7 days of delivery.
All returned items must be in new, unused condition and in the original packaging for a full refund, less shipping and fees. Any items not returned in new, unused condition and in original packaging will either not be accepted, or will be subject to a restocking fee starting at 20%. The restocking fee will be assessed based on the condition of the product(s) returned. Customers are responsible for return shipping.
Custom orders are non-refundable
No C.O.D.’s will be accepted. Do not place shipping labels directly on product packaging. Items should be in original packaging and placed in a shipping container with any needed packaging to ensure no damage occurs during shipping.
Refunds will be used to pay for exchange orders or issued to the payment methods on the original order. If a gift card was used to partially pay for the order, the gift card will be refunded first, and then the other forms of payment next. If a credit card was used, that has now expired, a refund check will be sent to the mailing address on the account. When emailing for a return authorization, please let the Customer Service Representative know if the card used has expired.
Depending on the nature of the return we may accept a return in exchange for store credit in certain situations. Please call if you have any questions in regards to this policy before purchasing.
If your return is outside of these guidelines but you feel a return is warranted for another reason please feel free to use the contact form above and give us a shout!
If you have questions or concerns about this policy, please contact us before you place your order.
Ultimately, our goal is not to leave you high and dry, but to ensure you get what you want the first time!